Melanie Chocolate

Shipments within Ukraine:

Nova Poshta - delivery within 1-2 days, according to the carrier's rates. Shipments within 3 business days. Please note: parcels are stored at the post office for 5 calendar days from the date of arrival. On the 5th day, Nova Poshta automatically sends the parcel back.

International shipping:

We ship internationally via Nova Poshta. If shipping via Ukrposhta, we add the shipping cost to the price of the goods (this amount is approximately calculated on the website). Delivery time via Nova Poshta abroad is up to a week.

Payment options:

Cash on delivery (upon receipt at the Nova Poshta pickup point or from the courier service).

Payment to a bank account (the commission for transferring money is paid by the customer).

Payment for all countries except Ukraine is made via Western Union or PayPal.

More information about delivery

Payment by cash on delivery  (upon receipt at the pickup point of the NP, or to the courier service).

Payment to a current account  (the commission for sending money is at the expense of the client).

Payment for all countries except Ukraine  is made by Western Union or PayPal.

Prepayment. 

• Full prepayment is optional. 
• Partial prepayment is made in the amount of 200 UAH (for delivery)

More information about payment

The exchange or return of goods is carried out if they have not been used, if their presentation, consumer qualities, labels, as well as the payment document issued to the buyer together with the goods are preserved. 
Within 14 days from the date of purchase (not counting the date of purchase), you can return the goods that have not been used. How to assess the preservation of the presentation of the goods: In good light, without the use of special means, the product should not show visible signs of use in the form of small scratches, abrasions, and even more so chips, dents or cracks.

More information about exchange or return